At Maison Dormir, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, this Return & Refund Policy outlines the steps to request a return, exchange, or refund.
1. Eligibility for Returns
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Items must be returned within 14 days of delivery.
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Products must be unused, in their original packaging, and in the same condition as received.
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Personalized or custom-made items, perishable goods, and opened personal care products (such as soaps) are not eligible for return.
2. How to Request a Return
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To initiate a return, contact us at ezekiel.lathan@gmail.com with your order number, item name, and reason for the return.
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Our team will review your request and provide instructions for returning the product.
3. Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or damaged.
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We recommend using a trackable shipping service to ensure the item is safely returned.
4. Refunds
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Once we receive and inspect the returned item, a refund will be processed to your original payment method within 7–10 business days.
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Shipping fees (if any) are non-refundable unless the return is due to an error on our part or a defective product.
5. Exchanges
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Exchanges are available for defective or incorrect items.
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Contact us at ezekiel.lathan@gmail.com to request an exchange and receive instructions.
6. Damaged or Defective Items
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If your order arrives damaged or defective, contact us within 48 hours of delivery.
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Include photos of the product and packaging, and we will arrange a replacement or refund.
7. Contact Us
For any questions or concerns regarding returns, refunds, or exchanges, please contact us at:
Email: ezekiel.lathan@gmail.com