At Maison Dormir, we are committed to delivering your orders safely, quickly, and reliably. Please read our shipping policy carefully to understand how we process and deliver your purchases.
1. Order Processing
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Orders are typically processed within 1–3 business days after payment confirmation.
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You will receive a confirmation email once your order has been successfully processed.
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During peak seasons or promotional periods, processing may take slightly longer.
2. Shipping Methods & Delivery Times
We offer multiple shipping options depending on your location:
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Standard Shipping: 7–10 business days
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Expedited Shipping: 3–7 business days
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International Shipping: 10–20 business days (may vary based on customs and local regulations)
Delivery times are estimates and may vary due to factors such as weather, holidays, or carrier delays.
3. Shipping Costs
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Shipping fees are calculated at checkout based on your location, package weight, and shipping method.
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Occasionally, we may offer free shipping promotions on eligible orders.
4. Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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You can track your order using the carrier’s tracking system to monitor delivery status.
5. Shipping Address
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Please ensure your shipping address is correct when placing your order.
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Maison Dormir is not responsible for delays or lost packages due to incorrect or incomplete addresses.
6. Customs, Duties, and Taxes
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International orders may be subject to customs fees, import duties, or taxes depending on the destination country.
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These charges are the responsibility of the customer and are not included in the product price or shipping cost.
7. Lost or Damaged Packages
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If your package is lost or damaged during shipping, please contact us immediately at ezekiel.lathan@gmail.com.
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We will work with the carrier to resolve the issue and ensure a satisfactory solution.
Contact Us
For any questions regarding shipping, please reach out to us at:
Email: ezekiel.lathan@gmail.com